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Home Blogs Canadian News

Saskatoon man rations baby formula while stranded in Dominican Republic amid Sunwing cancellations

Duha Faris Al-Serdar by Duha Faris Al-Serdar
December 27, 2022
in Canadian News, Blogs
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Saskatoon man rations baby formula while stranded in Dominican Republic amid Sunwing cancellations
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Travellers stranded in Dominican Republic, Mexico racking up charges while waiting for flight information

Rob McClinton arrived in Punta Cana on Dec. 14 with plans to be back home in Saskatoon a week ago, but now he’s stuck there with hundreds of Canadians waiting to get back home

There are over 130 people from Saskatoon and area stranded in Punta Cana and other parts of the Dominican Republic McClinton said, referencing the people who came in on the same flight as him and haven’t yet left the area

McClinton and others have been waiting for more than six days now, and many have missed their Christmas plans. Now the 33-year-old father of two is rationing baby formula as the endless wait continues

Our daughter is still reliant on formula. We did bring an entire week’s extra worth of formula with us but have started cutting it with milk to try to make it last longer McClinton said

We would have run out if we didn’t. We don’t really have an ability to go and purchase formula here

Wait for flight or get supplies

McClinton is staying in a resort 30 minutes out of Punta Cana, and has to make the difficult choice between staying there and waiting for a flight to become available, or leaving to visit the town for supplies

As Sunwing doesn’t provide any communication or information, we all have to wait every day to know from our representative whether we can jump on a flight he said

Every day we wait in the hotel lobbies and when the flight is delayed again, we have to rebook our rooms. It’s our daily routine and a very challenging situation

McClinton said there are many there with young families and elderly people in a worse situation than his

An elderly couple brought extra prescriptions with them but they have now run out he said. If the elderly couple went to town for a pharmacy, he said they could also risk missing the chance to catch a flight home

@SunwingVacay @ctvsaskatoon over 130 people from Saskatoon and area have been stranded in Punta Cana for going on 5 days now. All while other passengers in the major markets get home after a day or two delay. We are almost stranded longer than our initial vacation. We need help

— Rob McClinton (@McClintonR) December 25, 2022

CBC connected with more than a dozen people stuck in the Dominican Republic. All say they are desperately waiting to be back home

There are farmers who can’t get back to home to close their books before year end and many are losing wages. A lot of hardships here, McClinton said

We have two dogs in a kennel and that’s an added stress. I have already been billed $500 in phone bills to get updates

He said to book an alternate flight now to Saskatoon would be a minimum of $2,000 per person

A request for comment has been sent to the Global Affairs Canada, and the story will be updated when a response is received

Separated from family on Christmas

Stewart Tasche, who flew out of Regina on Dec. 17 for a Cancun vacation with plans to be with family on Christmas Eve, agrees

On 24th, we found out the flight was delayed and we got a hotel room and we have been here essentially ever since, Tasche said

We found the actual flight that was supposed to take us back never had arrived here from Regina

The delays meant being separated from family on Christmas

My grandson was away playing hockey. We missed time with him. Our daughter coming from Winnipeg had to cancel, he said

Passengers await transport at the airport in Cancun, Mexico, in the early hours of Christmas Day, after their delayed flight home to Canada was cancelled. (Hina Itsaso/Handout photo/The Canadian Press)
Passengers await transport at the airport in Cancun, Mexico, in the early hours of Christmas Day, after their delayed flight home to Canada was cancelled. (Hina Itsaso/Handout photo/The Canadian Press)PHOTO:  (HINA ITSASO/HANDOUT PHOTO/THE CANADIAN PRESS)

So far, the Swift Current resident has spent $250 USD just in taxi fares, and had to pay for their own rooms and meals for three nights and counting

Some people have been sleeping on the lobby floors in Cancun, he said

No flight at airport

Tasche said on multiple occasions they have been at the airport only to find no staff or to receive incorrect information

Last night, we were told to be at the airport to board a flight home. When we reached there, we learned there was no such flight, Tasche said

They are providing misinformation to their own customers. There is absolutely no information or communication Sunwing is providing to people here

Many flights from other operators are now either already booked or too expensive. Some stuck in Cancun shared on social media that they were seeing prices quoted as high as $6,000

Other people in Cancun also informed CBC that a flight that was expected to leave later in the day of Monday abruptly left in the early morning

In an email statement, Sunwing said it regrets and apologizes for the impact to its customers’ travel plans

As a result of severe winter weather in recent days across key Canadian gateways, which has limited our ability to move planes and crew to other airports, a number of northbound return flights continue to be impacted by delays, the statement said. But many disregard that as a valid reason as other operators are continuing their operations

Tasche said he doesn’t believe it’s only the weather to blame, as other operators are flying

They are deceitful, disreputable and should pay the price to individuals stranded in Cancun, Tasche said, noting that between his flight and one other from Regina, there could be up to 400 people from Saskatchewan waiting there

We have no idea when we’ll leave. We are waiting with credit cards being charged every day and that’s all we can do

CBC News 

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