A Canadian traveller in Cancun, Mexico, set to return home on Christmas Eve, was told last-minute by Sunwing Airlines that his flight had been delayed until Dec. 27, leaving him and dozens of other passengers stranded at the airport with nowhere to go<\/p>\n\n\n\n
Noah Calberry, of Brantford, says he flew back to Toronto on Sunday on an Air Transat flight that he booked himself after Sunwing refused to communicate with passengers who were stranded in Cancun, leaving them unsure if or when their flights would be rescheduled<\/p>\n\n\n\n
\u201cWe found out our flight was delayed and the Sunwing officials kept basically lying to us saying \u2018the pilot\u2019s tired and we’re still waiting for staffing issues on the flight.\u2019 We were probably stuck in that spot for over three or four hours,\u201d Calberry said<\/p>\n\n\n\n
\u201cAnd eventually the two Sunwing representatives just ended up walking away completely leaving everyone just wondering what to do. There were tons of Mexican police officers just standing there, they weren’t doing anything and they were refusing food and water. It just felt like inhumane treatment from a place where you’re supposed to feel safe like in the airport\u201d<\/p>\n\n\n\n
Calberry took a video of the scene at the Cancun International Airport, which showed dozens of people crowding the Sunwing information desk attempting to get information about their flights<\/p>\n\n\n\n